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1. All claims or intents to claim must be made in writing to our Company.
2. The following documents must accompany the claim:
- original supplier's invoice showing the value of the shippment
- original bill of lading or final proof of delivery to enable us to identify the shippment
- itemized invoice outlining loss or damaged to the shippment
- copy of original paid freight bill
3. Damages or Shortages
Damages or shortages must be explicitly noted on the carrier's proof of delivery when such delivery is made.
The following notations are not acceptable and will not entitle you to file a claim:
- subject to inspection
- possible shortage
- possible damage
4. Concealed Damage
Claims must be reported without delay to the carrier. When concealed damage is noted, stop unpacking, notify the carrie immediately and request an inspection. Continued unpacking of the shipment could disqualify your claim. Packaging must be retained for inspection by the carrier.
5. Time Limit for Filing Claim
- damage claims must be filed within 60 days after delivery
- shortage claims must be filed:
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- part of shipment lost - 60 days
- complete shipment lost - 9 months
6. Valuation Clauses
- a carrier's liability is restricted to $2.00 per lb. when no value is declared on the bill of lading at the time of shipping.
- when a declared value is known, we are liable for an amount up to the value declared providing proper invoices are supplied to verify the value.
7. A carrier is liable only for the value of the goods at the time of shipping. A carrier is not liable for overhead expenses, lost profits, administration fees, etc.
8. Shipments must be checked according to the carrier's pro bill and not the packing slip.
9. Carriers are not liable for goods shipped at "Owner's Rick of Damages" or for goods not properly packaged.
10. Salvage on damaged goods must be retained by the customer in the event a claim is paid. The salvage will then be given to the carrier.
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